Toll-Free Numbers That Are Great For Your Website

13 December 2021

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Everyone knows that having a toll-free number on their website is one of the best ways to increase conversion rates and trust with potential customers.

But did you know that there are many different types of toll-free numbers?

There’s no need to settle for whichever phone number comes up first when you google “toll-free.” All toll-free number providers are not created equally.

Below, we’re going to explore some of the key features a toll-free number should have to create the best possible experience for your customers.

What is a Toll-Free Number?

Before we dive into the key features, let’s take a quick look at what a toll-free number is.

A toll-free number is a telephone number that allows callers to reach your business without being charged for the call.

These numbers typically start with the prefixes 800, 888, 877, or 866.

Most toll-free numbers are assigned to a specific geographic area, so choosing one that corresponds with your business location is essential.

Features Your Toll-Free Number Should Have

You may not realize it, but it is not enough to have a toll-free number on your website. Your toll-free number should have a few key features to ensure the best possible customer experience.

Voice Menu or IVR (Interactive Voice Response)

There are two simple ways to answer the phone when somebody calls your toll-free number.

The first is a voice menu, where the customer hears a list of options that they could be calling about.

For example, if somebody called “SERVICE,” they’d hear something like this: “For help with your account balance, press 1. For help with your order, press 2.”

The second way to answer the phone is through an Interactive Voice Response menu, also known as “IVR.” An IVR menu does not immediately announce what options are available- it directs the customer by having them say what they’re calling about out loud.

For example, if somebody called “SERVICE,” it would start with, “What can I help you with?”

SendMyCall phone.systems allows you to customize your Voice Menus by recording or uploading custom messages that are played to the caller. Typically, this message would include information pertaining to extension numbers to connect with people or departments.

Customizable Voicemail Greeting

One of the most significant differences between VoIP providers is how customizable their voicemail system will let you be.

For starters, it’s essential to be able to change your voicemail message whenever you feel like it – whether that means having a holiday greeting up during the season or updating your website address for people who click on your number.

It’s also important that you can input your outgoing voicemail message directly from your phone or a computer.

SendMyCall phone.systems allows you to record or upload custom messages that are played to the caller when you are not available to answer the call.

This message can give instructions to the caller to leave a voice message or provide other available options, such as listing alternative contact phone numbers.

Incoming Call Options

In the past, it was challenging to find a VoIP provider that had access to any of the extra features like Caller ID, Do Not Disturb (DND), or Call Forwarding.

But today, most providers let you pick and choose exactly what type of incoming call options you’d like.

Call Forwarding is excellent for people who are always on the go, DND can be helpful for people who don’t want to be disturbed, and Caller ID is perfect for those who want to know who’s calling before they answer.